Privacy Policy
Last updated: 19 August 2026
This policy explains how Muses Ceramics Australia Pty Ltd (“Muses Ceramics”, “we”, “us” or “our”) handles personal information collected through this website and in our business communications.
Information we collect
Depending on how you interact with us, we may collect your name, business or trading name, ABN, email address, telephone number, business address, account and sales contact details, enquiry or complaint details, and any other information you choose to provide. Our website and service providers may also collect technical information such as IP address, browser and device information, referring pages, cookies and website usage data.
How we collect and hold information
We collect information directly from you when you submit a form, contact us by email or telephone, communicate with our staff, apply for or manage a trade relationship, or otherwise deal with us. Information may be held in our business systems and in systems operated by service providers that support our website, email, forms, hosting, security and business administration.
Why we use and disclose information
We use personal information to respond to enquiries, assess and administer trade or customer relationships, provide product and store information, communicate about accounts and services, maintain records, improve and secure our website, and comply with legal obligations. We may disclose information to staff, professional advisers and service providers where reasonably required for those purposes, or where required or permitted by law.
Overseas processing
Some technology and communications providers may process or store information outside Australia, including in the United States and other locations used by their service infrastructure. Provider locations can change over time. We take reasonable steps appropriate to the circumstances when engaging service providers that handle personal information.
Cookies and external services
The website may use cookies and similar technologies for essential operation, security, performance and analytics. You can restrict cookies through your browser, although parts of the website may not work as intended. Links to external catalogues, maps, social networks and the customer portal are operated by third parties and their privacy practices apply when you use those services.
Security and retention
We use reasonable administrative and technical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure. We retain information only for as long as it is reasonably required for the purpose for which it was collected, our business records, and applicable legal obligations, then delete or de-identify it where appropriate.
Access and correction
You may request access to personal information we hold about you, or ask us to correct it. Contact us using the details below and provide enough information for us to identify the relevant record. We may need to verify your identity before acting on a request.
Privacy complaints
If you have a privacy concern or complaint, contact us in writing with details of the issue. We will review it and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Muses Ceramics Australia Pty Ltd
Unit 1, 273 Edgar Street, Condell Park NSW 2200
Email: sales@musesaustralia.com.au
Telephone: (02) 9131 5518
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version and its last-updated date will be published on this page.